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Customer Service (Email) – Online Retailer - NEW PAY RATE!

Express Employment Professionals
Job Description

NEW PAY RATE: $12.00 /hr.  Opening for 1st and 2nd shifts, with growing online toy retailer. N. Shelby County. LONG TERM opportunity for excellent team members!

If qualified & interested - apply online for immediate consideration: https://jobs.expresspros.com/job/details?jobControlNum=13120652

  • Are you a rock star when it comes to maneuvering around your computer & the internet - especially copy-paste?
  • Are you a master at emails and owning your desk?
  • Do you want to become part of a growing team, and be a true Christmas elf during upcoming holiday season?

REQUIREMENTS:

  • Solid keyboard/computer skills, master of the Ctrl-C & Ctrl-V (copy-paste)
  • Good written communication skills (90% of customer contact via email)
  • Able to repetitively respond to large number of e-mails daily - 50-60 emails daily (up to 300+ during Christmas shopping season).
  • Detail oriented & quick to learn – will take notes immediately when training!
  • MUST have experience with MS Excel - basic level is fine (will not be creating spreadsheets)
  • Can work at pace & stay on task
  • Able to work one of the following shifts:
        Mon-Fri, 6 AM – 2 PM (rotating weekends)
        Mon-Fri, 12 – 8 PM (rotating weekends)
        Mon-Fri, 6 PM – 2 AM (rotating weekends) – MOST OPENINGS!

         PRIOR TO mid-Nov, all start times will be 7:15 AM & 3:30 PM

  • ** Hey, we’re elves!... MUST BE able to work all 5 days during Thanksgiving (T-giving, Black Fri, that Sat/Sun, and Cyber Monday) - all team members will work (will have a shift T-giving; everyone will be able to enjoy meal at home with family)
  • Dependable transportation; good work ethic; punctual
  • Able to pass drug screen; background check

Will process orders, research vendors and assist customers with questions (email); resolve order problems between customer & retailer; requires researching problem (what did WE order; where is problem). Most responses already created/automated, so A LOT of copy-paste in emails.

If qualified & interested - apply online for immediate consideration: https://jobs.expresspros.com/job/details?jobControlNum=13120652
 

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