LoginGreater Shelby Chamber Offers Gold Star Customer Service Certification
Our members have spoken! The Customer Service Certification Program Survey responses from our member survey are noted below:
84% - Certification would improve their ability to attract more customers
88% - Responders that would Certify one or more employees
Given the high level of member interest, we have decided to offer the Employee Certification program on May 20th at the North Shelby Library.
Click here for printable registration form:
Gold Start Customer Service Employee Certification Program
In addition to the business benefits of Customer Service Certification, graduates and their organizations will be recognized in the local media, and through the Chamber’s website and publications as local Customer Service experts.
Fax to the Greater Shelby Chamber 663-4524 when completed.
Local - Onsite in Shelby County saves our members travel time and expenses
Easy - Self-Study option allows members to attain Certification as time permits
Affordable - 50% less than comparable programs
Below is a summary of the Employee Certification program. Review the highlights and register early for the onsite version. The Self-Study version is unlimited.
*** Who should be certified? Any employee with customer contact. ***
Gold Star Customer Service Certification – Employee Version
Onsite at the North Shelby County Library on May 20th – 8:30 to 11:00 – breakfast provided
Self-Study online Audio/Video/Print – available now - Unlimited availability
Curriculum: 4 sequential topics - 2 ½ hours total
1. Professionalism – Who You Are
- Magnify your brand, image, interaction, behaviors and reputation
2. Communication – The Skills That Pay Off
- How to Effectively Engage Consumers
3. Telephone Skills – What Prospects & Customers Expect
- Optimize Every Audio Opportunity
4. Solving Customers Needs – Making the Connection
- Define, Identify and Offer What Consumers Want
Graduates receive:
- Gold Star Customer Service Certificate
- Employer honors as appropriate
Investment: $147 per employee
Greater Shelby Chamber Offers Gold St...
Date and Time
Thursday May 20, 2010
8:00 AM - 12:00 PM CDT
May 20th – 8 am until 12 pm
Location
(205) 439-5555North Shelby Library, 5521 Cahaba Valley Road, Birmingham, AL 35242
Fees/Admission
$147 per employee
Contact Information
Greater Shelby Chamber (205) 663-4542
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