"Creating the WOW through Service" (Customer Service) presented by World-Class Speaking.

In a country that relies so heavily on service as a part of it’s economy and there is a great deal of information available on service, why is it easier to find poor or bad service, than excellent or great service? Attend this two-hour informative, fast-paced workshop. You’ll discuss and discover the keys to Creating the WOW Experience Through Service.

Workshop Points

• Learn 3 key principles that create a WOW experience
• Discover how to build a structure for passionate customer service
• Create a lasting impression that increases customer loyalty
• Build a communication and listening model that impacts service and profiles
• Ways to respond to customers
• Learn more about the people - customer service gap
• Understand how to use a 10 step process for handling a person who has a complaint or problem
• Going beyond customer satisfaction to world class satisfaction
• Developing the critical areas to measure that influence and impact your service reputation
• Understanding your business cycle of service and identifying crucial moments of truth
• Learn how to understand and control your own attitude and emotions
• Discover how and why customer service is heavy duty work because of the psychological energy it consumes
• Increase the level of pride your staff has about them self, your company, products and services
• Determine the barriers or roadblocks your service team has to providing exceptional service - and
fixing them
• Learn to look at your business through the eyes of your customers

This Grow and Go Series is presented by World-Class Speaking.

The 2008 Grow & Go Series is made possible by the Continual Sponsorship of Business Telephones, Inc.  The programs and events we offer wouldn’t be possible without the support of our sponsors!

 *** Lunch will be provided.