This workshop trains your sales and service personnel to present a professional image and to communicate effectively in everyday customer service transactions, as well as in difficult situations. The skills taught address the major concerns identified by over fifty organizations within the service industry and over 10 years of product field research. At the heart of this program is a step-by-step process for conducting a customer service transaction. The 2007 Grow & Go Series is made possible by a partnership with Jefferson State Community College and the Chamber. For other professional development and corporate education instruction offered by Jefferson State Community College, visit them on the web and look for the Corporate Education link.