As the leaders on the front line, managers and team leaders are often the first to hear team member complaints. And though sometimes they may seem unimportant, each complaint should be addressed and resolved. This module shows how to resolve simple complaints and identify the hidden agendas that so often underlie the chronic grievances.

 

The 2007 Grow & Go Series is made possible by a partnership with Jefferson State Community College and the Chamber. For other professional development and corporate education instruction offered by Jefferson State Community College, visit them on the web and look for the Corporate Education link.